1040 Tax Consultancy offers your a Fee refund policy if in case you havent received any refund from the IRS due to our negligence or if you are not satisfied with our services, so we will return you the complete fee along with the penalty that is applicable as per the IRS rules. We are not responsible if you provide us some wrong information about your bank details or your personal. Even if by mistake you have provided the wrong bank details we will help you out competely to retrieve your refund from IRS but in that case the fee return will not be possible. You claim your fee refund , you would have to prove us that the negligence was from 1040 Tax consultancy, if so we will return the complete fee along with the penalty charged.